Question 1

How long does it take to process and ship my order?

Accepted Answer

Orders are processed within 2–7 business days (not including weekends or holidays). Once processed, your order will ship using your chosen method (USPS or UPS). You’ll receive an email confirmation with tracking information once your package is on the way.

Question 2

Do you ship everywhere?

Accepted Answer

Yes! We ship to all 50 states using USPS or UPS. At checkout, you can select the carrier that works best for you. Please double-check your shipping address before finalizing your order—once a label is created, no changes can be made.

Question 3

What if I entered the wrong address?

Accepted Answer

If your order is returned due to an incomplete or incorrect address, we’ll contact you to get updated details. You’ll be responsible for any reshipping fees. If you choose to cancel instead, we’ll refund your order minus shipping costs.

Question 4

Can I pick up my order locally?

Accepted Answer

No-not at this time

Question 5

Are your products always the same?

Accepted Answer

Each Jintara® product is handcrafted in small batches with natural ingredients. Because of this, slight variations in color, texture, or scent may occur. These natural differences don’t affect quality or effectiveness—they’re part of what makes handcrafted products unique!

Question 6

Are Jintara® products safe for sensitive skin?

Accepted Answer

Our line is plant-based and free of mineral oil, petroleum, sulfates, parabens, and unnecessary fillers. However, many products contain shea butter and tree nut oils. We recommend a patch test if you:
 • Have never used raw shea butter
 • Have tree nut allergies or sensitive skin
 • Are trying our products for the first time
If irritation occurs, discontinue use. For external use only.

Question 7

Can I cancel or return my order?

Accepted Answer

• Cancellations: Accepted within 24 hours of purchase (unless you’ve already received a fulfillment notification).
 • Returns/Refunds: Due to the nature of our products, all sales are final. No returns, refunds, or exchanges are offered. If there’s an issue with your order, please contact us within 24 hours of receiving your package and we’ll do our best to resolve it.

Question 8

Why is there a special policy for body butters?

Accepted Answer

Our body butters are heat sensitive. During warmer months, they may melt in transit. While the texture may change, the benefits remain the same—they’ll firm back up in a cool, dry space. Because of this, sales of body butters are final during hot-weather shipping.
 👉 If you’re local to Maryland, we recommend local pick-up for body butters between late May and early September.

Question 9

Who do I contact with questions about my order?

Accepted Answer

Reach out anytime through our Contact Us page or email us at info@jintarallc.com.() We’re here to help!

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